Customer Service


At, Our customer service representatives are always ready to help you with any question.Simply call, chat or email

SlumberSource offers FREE White Glove InHome Setup on Adjustable Beds & Massage Chairs. What does that mean?

  • In Home Placement including “unpacking” and “light assembly”.
  • Light assembly is defined as 15 minutes with no tools.
  • Up to 2 flights of stairs prior to and inside the home will Deliver to your residence in 5 Business Days (excluding custom orders)
What can you expect? 
  • When your merchandise leaves the docks our delivery partners can take up to 5-7 business days to ultimately deliver your merchandise to its final destination. Once the item arrives to your doorstep, our local installers will arrive very soon thereafter to unwrap & setup. 

Comfort Exchange & Return Policy

Within 69 days after your Mattress purchase, if you are not completely satisfied with the comfort of your new mattress, you may exchange your original purchase (one-time exchange) for another selection. For Mattresses, Simply pay for the return shipping to Texas (will vary depending on your location) and Re-Delivery/exchange Fee of $150 will apply. Mattresses must be returned in original packaging. If it's a custom mattress order "Englander" or "Natura" brand there are no exchanges or returns, but we will work with you to ensure you will get a great nights sleep. SlumberSource recommends that you sleep on your mattress for at least 60 days to ensure that the padding settles properly, and your body has the time to adjust to the feel of your new mattress. Stained, damaged, clearance, closeout, "AS IS", and special order products are not covered by the 99 day comfort guarantee. Special Order mattresses such as Twin XL, Split Queen and California King are not eligible for exchange. The manufacturer's law label must remain intact, and sewn into its original position, to qualify for any exchange. We only allow for one comfort exchange, as future exchanges are waived and all sales are final. Adjustable Beds and Rehab/Medical Beds are not eligible for return. refund or exchange. In the unlikely event the item has been damaged in transit, will immediately address having that item fixed or replaced from the factory. Items must be returned in Brand New Condition with original packaging. Custom sizes such as Full XL or Split Queen are also not eligible for return or exchange and all sales are final. 

Return Shipping

Please fully inspect your merchandise immediately upon delivery of any visible damage. All Merchandise must be returned in original packaging. SlumberSource is not responsible for return shipping to Texas and buyers must utilize our freight carrier partners for an exchange. We highly recommend insuring larger items for their retail value to protect against shipping damage. Once your return has been received and inspected, a credit will be issued. Please allow up to 4 weeks for that credit to be issued

Low Price Guarantee Policy

Low Price Guarantee & Sales Tax Policy If you can find the identical or comparable (by specs) sleep set for less than our prices displayed on the website, simply call us and we'll beat the price by 5%. No state sales tax is collected for deliveries to any state in the United States (including Texas) where the world headquarters resides. Please call us for further details.

*Drivers cannot move or take away waterbeds, futons, headboards/footboards, frames, couches, sleep sofas or any other furniture